Here for you. Every step.
Dynamis support.
From your first order to your next session, we're here to help.
A little clarity
Good questions. Straight answers.
When will my order arrive?
In-stock orders normally process in 1 to 3 business days. Standard carrier transit is estimated at 3 to 6 additional business days. Available services and the controlling estimate appear at checkout.
Shipping policyCan I return or exchange an item?
Eligible unworn and unwashed items can be returned within 30 calendar days after delivery. Direct exchanges are not currently offered; return the original item and place a new order for the preferred variant.
Returns & refunds policyHow do I get help with an order?
Include the email used at checkout and your order number in your request. You do not need a Dynamis account to contact our team.
Where will I receive a reply?
If your email belongs to a Dynamis account, the conversation is available in member support. Otherwise, we email you a secure chat link. Email notifications let you know when your request is updated.
Where can I find my rewards?
Your member account shows your available points, lifetime progress, and membership benefits. The points-only shop is available to preview while redemption is coming soon.
My rewardsIs my payment information stored here?
Card details are handled by our hosted payment provider, not stored by the Dynamis storefront. Never include passwords or full card details in a support message.
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