Where we ship
Dynamis currently accepts orders only for destinations offered in Stripe Checkout. The default service area is the United States and Canada. Available carriers and services depend on the destination, package, and checkout configuration.
Processing and delivery estimates
In-stock orders normally leave the Dynamis facility within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Product launches, promotions, severe weather, and carrier disruptions may increase processing time.
The standard 3 to 6 business-day and express 1 to 2 business-day estimates shown at checkout describe expected carrier transit after fulfillment; they do not include the 1 to 3 business-day processing period. Delivery dates are estimates, not guarantees, unless checkout expressly identifies a guaranteed service.
Shipping charges and free shipping
Free standard shipping applies to eligible merchandise orders with a merchandise subtotal of $75 or more before promotional discounts, shipping, and tax when the option is offered for the checkout destination. Gift cards, duties, taxes, and shipping fees do not count toward the threshold. Express service is not included.
Orders below the threshold and orders outside the eligible area are charged the rate displayed at checkout. The checkout total is the controlling shipping charge for that order.
Tracking
Tracking is added to the customer account and may also be sent by email after a label is created. Carrier scans can take up to 48 hours to appear. A label-created status means the package is being prepared and does not necessarily mean the carrier has accepted it.
Address accuracy
Customers are responsible for entering a complete and accurate delivery address. Submit corrections through Support immediately. Dynamis cannot guarantee an address change after fulfillment begins and is not responsible for a delivery failure caused by an incorrect address supplied by the customer.
If the carrier permits an intercept or correction, the customer may be responsible for the carrier's fee unless Dynamis caused the error.
Delayed, lost, or missing packages
Carrier delays can occur after a package leaves Dynamis. If tracking has not changed for 7 calendar days or a package is not delivered within 7 calendar days after its estimated delivery date, contact Support so Dynamis can review tracking and, where available, open a carrier claim.
A delivered scan does not always identify the exact placement of a package. Check the delivery location, household members, neighbors, building staff, and carrier notices before submitting a missing-package request. Dynamis will review each claim and may require a signed statement or carrier investigation before replacement or refund.
Damaged packages or incorrect items
Photograph the outer packaging, shipping label, and affected product, then contact Support promptly, preferably within 7 calendar days after delivery. Keep all packaging until the claim is resolved. Dynamis may replace the item, issue a refund, or provide a prepaid return based on inventory and the circumstances.
International orders
For destinations outside the United States, the recipient is responsible for import duties, taxes, brokerage charges, and customs requirements unless checkout expressly states they are prepaid. Customs delays are outside Dynamis control. Refused international shipments may be refunded only after return, less nonrefundable shipping, duties, and carrier charges where permitted by law.
Shipping delays we cannot control
Dynamis is not responsible for delays caused by carriers, customs, weather, natural disasters, labor interruptions, government action, or other events outside reasonable control. This does not remove Dynamis obligations to provide required delay notices, cancellation options, or refunds for unshipped merchandise.