30-day return window
You may request a return within 30 calendar days after the carrier marks your order delivered. A return request must be submitted through the Dynamis Support Center before the 30-day period ends.
Approved items must be handed to the return carrier within 10 calendar days after return instructions are issued. Items sent without an approved return request may be refused or delayed.
Return eligibility
To qualify for a return, each item must meet all of the following conditions:
- Unworn, unwashed, unused, and free from odor, deodorant, makeup, pet hair, or other marks.
- Original tags are attached and any original product packaging is included.
- Proof of purchase from Dynamis is available, including the order number and purchasing email address.
- The item was purchased directly from dynamisathletic.com and was not marked Final Sale.
Items that cannot be returned
These exclusions do not limit any non-waivable rights that apply to defective or incorrectly supplied goods.
- Gift cards, redeemed rewards, and promotional credits.
- Personalized, altered, or custom-made products.
- Items marked Final Sale before checkout.
- Undergarments, socks, or other hygiene-sensitive goods once their sealed packaging has been opened.
- Items damaged through wear, washing, misuse, accident, or failure to follow care instructions.
How to start a return
- Open the Support Center and choose Return or exchange.
- Provide your order number, purchasing email address, the item being returned, and the reason for return.
- Wait for return authorization and shipping instructions before sending the product.
- Package the item securely and retain the carrier receipt and tracking number until the refund is complete.
Return shipping
For size, fit, preference, or other change-of-mind returns, the customer is responsible for return shipping. Dynamis does not accept cash-on-delivery returns.
If Dynamis sent the wrong item or the product arrived damaged or materially defective, Dynamis will provide a prepaid return method or another reasonable resolution after reviewing the report. Contact support promptly, preferably within 7 calendar days after delivery, and include clear photographs. This reporting preference does not reduce rights provided by applicable law.
Original outbound shipping charges, express upgrades, duties, and taxes are not refundable unless the entire order was incorrect, damaged, or never shipped, or applicable law requires otherwise.
Refund timing and method
Returns are inspected after arrival. Dynamis will normally approve or decline a refund within 5 business days after the return is received. If approved, the merchandise refund is issued to the original payment method within 5 business days.
Banks and card issuers may need an additional 5 to 10 business days to post the credit. Dynamis cannot issue a cash refund, refund to a different card, or replace an original-method refund with store credit unless the original payment method is unavailable and applicable law permits an alternative.
If a returned item does not meet this policy, support will explain the decision. The customer may be responsible for the cost of sending an ineligible item back.
Exchanges
Dynamis does not currently process direct exchanges or reserve replacement inventory. To change a size or color, request a return for the original item and place a new order for the preferred variant. The new order is charged separately and remains subject to availability.
Order changes and cancellations
Submit cancellation or address-change requests through Support as soon as possible. An order may be cancelled for a full refund before fulfillment begins, but cancellation or address changes are not guaranteed after a label has been purchased or the order has entered carrier possession.
If an order has shipped, the standard return rules apply. If Dynamis cannot ship within the stated timeframe, the customer will be offered a revised shipping date or a prompt cancellation and full refund as required by law.
Refused and undeliverable packages
Packages returned because of an incomplete address, refusal, or repeated failed delivery may be refunded after they return to Dynamis. Actual carrier return costs may be deducted where legally permitted. Original shipping charges are not refundable unless Dynamis caused the delivery failure.